Frequently Asked Questions
Shipping & Returns
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Where is my order?
Please refer to your order confirmation email for order tracking information. If you cannot locate your tracking information, reach out to us at info@kokoralife.com.
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My package arrived damage, what do I do?
If a product arrives at your shipping location damaged or incorrect due to a shipping error that cannot be remedied, we will send a replacement to you.
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Where do you ship to?
We ship throughout the United States.
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Do you accept returns?
All retail or online purchases of Kokora products (except for purchases from kokoralife.com directly) must be returned to the retail location, online store, or seller from which they were originally purchased. For purchases made from a retail location or online retailer, Kokora follows their policy.
Purchases made from kokoralife.com may be returned within 45 days of receipt. To return an item, all returned orders must be pre-authorized by us. Please email us at info@kokoralife.com and include your original order number, the product(s) you are returning, your name, and your telephone number. We will provide you with an RMA (return merchandise authorization) number and a return address.
Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund.
For our full return policy, click here.
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Allergens & Ingredients
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What allergens are your products free of?
Kokora products are free of gluten, dairy, meat, tree nuts, peanuts, sesame, soybeans, shellfish, yeast and eggs. However, our products are manufactured in a facility which process other products that may contain these and other ingredients. All equipment is cleaned between manufacturing lots per GMP requirements.
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Are any of your products vegan or vegetarian?
Our products are vegan.
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Do your products contain tree nuts?
No, Kokora products do nut contain tree nuts. Our 7 Mushroom Mocha does contain coconut. Please note that our products are manufactured in a facility which process other products that may contain tree nuts and other ingredients. All equipment is cleaned between manufacturing lots per GMP requirements.
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Testing & Certifications
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Does Kokora Have 3rd Party Testing?
We use Third Party Bioactivity Testing for all our products carrying an activity claim.
We use Third Party Accelerated Stability Testing for all our products to establish a valid shelf life and expiration date.
We do Third Party Research conducted at the Ric Scalzo Institute for Botanical Research at the Sonoran University of Health Sciences. This research uses cell biology models that help us better understand our products' mechanism of action, support our product names and health benefit claims, and guide direction for product use.
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Does Kokora Test for Heavy Metals?
Yes, every herb that goes into our products is tested for heavy metals.
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Do you test for pesticides?
Yes, every herb that goes into our products is tested for lead.
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What is your policy on GMOs?
Kokora does not use GMO ingredients in any of our products.
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Are you certified Organic?
All Kokora products are Certified Organic.
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Are you certified Regenerative Organic?
Kokora uses Regenerative Organic Certified® ingredients in our products. Our Costa Rica farm, CR Medicinals, is Regenerative Organic Certified® Gold.
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Are you certified Fair Trade?
Our Costa Rica farm, CR Medicinals, is certified Fair Trade.
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General
What is regenerative farming?
Regenerative Farming is a farming process that aims to rebuild the soil food web.
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Is regenerative better than organic?
Organic herbs are grown without synthetic fertilizers and pesticides, although how the herbs are grown may not improve the health of the soil. Regenerative farming builds a more resilient system. This practice increases the capacity of soil to sequester carbon, increases water holding capacity, improves plant health, and improves wildlife and livestock health quality.
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Are your products safe for people who are pregnant or breastfeeding?
We recommended people who are pregnant or breastfeeding to consult their medical practitioner before using any Kokora products.
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Are your products safe for my child?
We recommend our products for children 12 years and older.
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Do you have an affiliate program?
We have a Brand Ambassador program. For more information, reach out to us at info@kokoralife.com.
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Do you have a health practitioner program?
Not at this time, but check back for updates!
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Do you offer wholesale pricing?
Yes, please contact us at info@kokoralife.com for details.
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How long do the products last?
Kokora products have a 2 year shelf life.
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What is the best way to store the products?
Please store your product in a cool, dry place.
